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Ecommerce Project Manager

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Our client is seeking an experienced E-commerce Project Manager. This is an on-site full-time position located in Downtown San Diego. Must have E-commerce experience.

DAY-TO-DAY RESPONSIBILITIES
• Manage all aspects of Shopify eCommerce website projects including both new builds, re-platforming projects and retainer projects (typically leveraging both Shopify+ Optimizely )
• Manage all design and development leads and resource planning for 20+ active clients at any given time
• Forecast timelines and project delivery dates across Agile sprints
• Plan and organize all client work within sprints (release planning, pre-planning, & sprint planning)
• Make data-driven decisions and solve client challenges on a day-to-day basis; balancing client need with project budget and scope
• Based on skill set, resources and operational proficiencies, help determine how projects are prioritized and assigned across design and development resources
• Deliver time estimates for design and development work and requests quickly; set timelines for teams to follow based on paid client work and all booked client priorities and timelines
• Manage and adjust team’s capacity to ensure project milestones are met, work with Operations and Client Services on updates to project invoices ensuring payment is in receipt before applicable project phases
• Own team profitability through efficient resource allocation and setting proper goals
• Set strategy and plan work for retainer clients on a monthly basis, working closely with Client Services and CRO. Balance priorities across Shopify implementations and feature requests, and conversion testing priorities
• Work with Client Services to manage client expectations (especially during Requirements gathering & UAT or QA testing)
• Manage client budget and ensure change orders are executed well before budget is depleted
• Work with Client Services to manage advertising campaigns and media spends
• Coordinate with 3rd party vendors (e.g. Klaviyo, Bronto, etc.) for all retainer clients and landing page optimization campaigns (e.g. Optimizely, Rocketful and more)
• Create + upkeep eCommerce website documents and process documents for web builds
• Handle activities within Shopify and Optimizely per Client request
• Work with Client Services to train clients on Shopify platform post site build
• Manage entire UAT / QA phase for Shopify builds and re-platforming initiatives
• Manage all outsourced Design and Development projects via qualified contractors, maintain working relationship with contracting resources for times of low capacity or specialized projects
REQUIRED SKILLS & EXPERIENCE
• 3+ Years of Client / Project Management Experience
• Demonstrated experience as eCommerce Development Project Management
• Demonstrated proficiency with project planning and budgeting
• Client-side eCommerce experience, plus for direct experience with Shopify
• Goal Oriented
• Proven track record of operational leadership
• Strong communication and presentation skills
• Well verses in UX best practices, particularly for eCommerce
• Project Management certification or substantial industry experience
• Experience building project backlogs, MVPs and experience with feature release planning
NICE TO HAVE
• Trained in Agile Methodologies, Scrum (CSPO)
• Experience with JIRA, Mingle, related backlog management tools
• Demonstrated proficiency with eCommerce QA Testing
• Google Analytics certified
• Optimizely experience and/or certified
• Display, Email Marketing, and Social Advertising knowledge
• Rocketfuel experience
• Famiarity with leading Shopify 3rd Party Integrations
• Peripheral knowledge of HTML, CSS, JavaScript and .liquid

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