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EMAIL CAMPAIGN ASSOCIATE

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EMAIL CAMPAIGN ASSOCIATE

Our client is the digital marketing platform of choice for leading brands around the world: Dell, American Airlines, CVS/pharmacy, Rue La La, PayPal, and Toys 'R' Us, just to name a few!

We are looking for a temp to perm EMAIL CAMPAIGN ASSOCIATE. The top candidate will be responsible for the quality and delivery of a campaign for clients, including: campaign management, tactical recommendations, list segmentation, campaign development, quality assurance, and post-campaign reporting, calling on specialist roles when necessary (e.g. Creative Designers, Project Developers and Database Programmers). Will also be responsible for responding to customer questions and to research, resolve, and solve basic account inquiries related to the customers email program.

Primary Job Responsibilities
• Act as the client's primary point of contact for campaigns. Professionally manage the client relationship on a production operations level
• Actively seek to foster the client relationship through effective communication and expectation setting
• Manage campaign calendar and both internal and external communications of time, scope, and cost
• Gather campaign assets and requirements from client, and manage campaign production through deployment
• Facilitate the creative production process (concept design and HTML building), as required
• Troubleshoot HTML and revise code where necessary to integrate with internal tools and render properly across multiple email clients, browsers, and mobile devices
• Utilize basic programming and database knowledge to create highly customizable campaigns
• Perform audience creation, data management, and data troubleshooting
• Strive for 100% quality execution with regard to pre-mail and post-mail campaigns through quality assurance and testing
• Monitor campaign performance tracking and reporting
• Train clients on campaign process, proprietary tools, and custom applications
• Manage and maintain campaign documentation
• Perform automated campaign monitoring and issue resolution management

Required Qualifications and Experience
• Undergraduate degree in relevant field
• 2 years related full-time experience, preferably within a digital agency or client services environment
• A strong understanding of customer service standards
• Team player with the ability to work cross-functionally (client services and technical services) in driving client success
• Experience with or highly trainable in proprietary software and database functions
• Self-starter who requires minimum supervision and can be fully responsible for all campaign production aspects of projects
• High attention to detail with the ability to produce flawless work in rapid succession
• Ability to prioritize work independently and demonstrate a willingness to be flexible and versatile in the production role, proactively addressing changes in client demands
• Basic knowledge of HTML and demonstrated ability to edit HTML
• Clear, effective communication skills when speaking to a technical or non-technical audience
• Follow through on commitments; meeting and exceeding targets and deadlines
• Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
• Proficiency with Microsoft Office and Adobe suite

Desired Qualifications and Experience
• Knowledge of email best practices
• Familiarity of object oriented programming fundamentals
• Exposure to relational database structure (primary and unique keys, sister table joins)

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