These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Donations Support Specialist

0 people like this description

Responsibilities:

  • Serve as an expert in the support experience for fundraiser creators on our social media platform
  • Develop and share deep expertise on Donate and Fundraiser products
  • Support and respond to fundraiser creators on the platform, troubleshooting quickly to resolve any issues
  • Identify trends and areas of opportunity based on support, and relay information to Partnerships / Media Operations colleagues
  • Use excellent communication skills to educate creators on our products, and provide feedback and recommendations when necessary

Skills:

  • 1+ years of experience in online operations, account management, or customer service
  • 1+ years experience with Excel and experience with project management
  • Exceptional written and verbal communications skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organization skills, and ability to drive results
  • Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role
  • Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plan

Education:

  • Bachelor's degree

These job descriptions are examples. Looking for work?

Find JobsFind Jobs