Play a management / supervisor role and directly manage a growing team of program managers (PMs)
Lead a team of PMs to ensure that projects are managed successfully (i.e., on time, on budget, high quality, smooth process, satisfied clients)
Contribute to the creation of delivery management processes and procedures to standardize delivery efforts as the company grows; Ensure identification and adoption of best practices
Drive integration of program management with the design function
Lead the internal resource management process for assigning resources to project teams across all studio projects
Serve as the primary conduit between line functions and finance – to ensure minimal risk, maximum profitability and efficiency of delivery
Support the company’s new business development and sales efforts by providing strategic delivery guidelines, scope and timeline guidance and budget estimates
Play a hands-on program management leadership role on a small number of strategic client programs. Work closely with cross-functional teams of designers, developers, motion graphics artists, QA and other internal staff (Expected billability for this role is 50%)
Help PM’s develop detailed project plans and timelines using a set of project management tools similar to Microsoft Project, Merlin, etc.
Participate in regular communications with clients to ensure clear understanding of customer needs and requirements over the course of projects
Continually communicate project status to internal stakeholders through various formal and informal mechanisms
At least 10+ years of digital program management / delivery management experience with roles of increasing responsibility (including direct line management)
Demonstrated experience managing creative and interactive (particularly web/mobile/iTV development) initiatives
Proven project management skills with the ability to multi-task
A high-level of attention to detail with excellent organizational skills
Strong leadership and interpersonal skills with the ability to work effectively with and manage a wide variety of professional staff; experience in growing and mentoring a very dynamic team
Experience in presenting to and interacting with senior management of client organizations
Ability to cost estimate large range of project types, and to track and meet budgets
Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
Excellent communication skills, both written and verbal
Comfortable with ambiguity in a fluid organization
Willingness to travel
Be a storyteller: A critical element of all our roles is to deliver insights about people and behavior verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.
A strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable.
A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, be passionate about representing the human perspective in design and have skills in bringing this passion to life for the team.
Works collaboratively and curiously.
Takes ownership and responsibility for their work.
Responds professionally to feedback and is able to admit mistakes quickly.
A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently.
Professional, flexible, and able to succeed in a rapidly changing environment.
Strong organizational, time management skills.
Able to communicate in a clear, consistent, and transparent manner.
Passionate and enthusiastic about excellence and attention to detail.
Seeks out opportunities for self-development and continuing education.
Develops and maintains open honest and trusting relationships.
Goes above and beyond prescribed duties as and when required
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