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Director, Client Services

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We are looking for a Director of Client Services for one of Vitamin T's favorite clients. This role will be a key member of the executive team and play a vital role in the development of the company culture. If you are a positive and motivating inspirational leader, then this job could be for you. What will you do if hired? Read on..

Client Focus:
-Analyze client input, together with background knowledge, research, field feedback, etc., to produce full communications plans when appropriate
-Support Creative staff in reaching client objectives
-Provide Creative and Production personnel with briefs and other well-documented input, support data and production materials as required
-Supervise a team of account managers and client support staff
-Present and sell concepts and solutions to client
-Engage with research personnel or other freelance resources
-Check and approve copy, design and production art, and coordinates with client for feedback and/or approval
-Gather and assemble background information and analysis as needed in development of creative briefs
-Keep up to date on all projects, allowing you to service client needs as they arise
-Immediately inform President of any potential problems with client/firm relations, budget overruns, etc.

Team & Support of Client Services Focus
-Mentor, and nuture your team
-Identify opportunities for process improvements
-Identify opportunities for individual growth of your team members in ways that benefit the firm’s clients and the firm’s growth in expertise
-Management of contract and freelance support members
-Advocating for your team members career advancement
-Recruiting, hiring and dismissal of resources on your team
-Partner with Creative Services Manager on team functions and client appreciation initiatives

New Business Focus
-Seek out new business opportunities with new and existing clients and play a supportive role in their development
-Represent the firm at industry functions
-Be fully familiar with firm credentials and expertise
-Support new business development by participating in team pitches -Write or edit new business proposals
-Research industry and markets for new business
-Implement new client relationships (e.g. set-up account in FunctionPoint, provide estimates, new client agreement form, discuss firm/client expectations)

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