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Direct Support Specialist

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This Top Social Networking Company is seeking smart, creative, and self-motivated professionals passionate about helping others for a 2-year contract position on their K12 Education Initiative. The Direct Support Specialist will work on a team focused on delivering high-quality, empathetic, and delightful experiences for educators, parents, and students using client platform. Our client has created a platform that supports an experience where every child can realize his or her highest potential. The platform is developed for middle and high school (grades 6 through 12) and allows teachers to meet the unique needs of every individual student, to ensure every child is set up for college and career success, both academically, and with the life and social skills they need.

WHO YOU ARE
You are driven by opportunities to innovate. You think quickly, creatively, compassionately, and articulately. You are motivated by the ability to help others. You are passionate about bringing personalized learning to classrooms across the country.

Responsibilities:
* Become a product expert
* Respond to user reports and requests quickly and with care
* Educate users on how to use the product
* Troubleshoot problems with users
* Advocate for a high quality user experience
* Partner with engineering to fix technical problems
* Track trends in user requests over time and communicate these trends to the greater team
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the user experience

SKILLS:
* Detail oriented with a drive for high-quality output
* Compassionate, empathetic, and eager to help others
* Comfortable working in fast-paced environment; able to adapt to change quickly
* Investigative mindset, eager to solve problems
* Strong writing skills, including complete command of English grammar and mechanics
* Able to effectively multi-task and remain cool under pressure
* Self-starter with proven organizational and problem-solving skills
* Dedicated to ensuring community members receive a superior product experience
* Demonstrate leadership through proactively providing operational feedback to deliver efficiency gains
* Effectively share knowledge and learnings with team
* Previous unconventional customer service experience a plus (i.e. Zappos, Amex Concierge, etc.)
* Bonus: You have worked in the education field in some capacity

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