These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Direct Sales Project Manager

0 people like this description

Our Client's Sales and Marketing Operations Team is seeking a Project Manager to join them in their El Segundo, CA offices in support of the Direct Sales channel.

Description:
Support sales and marketing in setting up and executing marketing campaigns in SFDC, perform production support for all issues impacting Direct Sales Operations and Direct Sales Call Centers. Perform UAT for all marketing campaigns and all IT releases. This position will be accountable for managing several campaigns at one time – from initiation to production support. The manager is expected to work independently; activities will include working in SFDC, writing business requirements, and working with cross-functional groups (e.g., Marketing, IT, Customer Service, Third Party Call Centers, etc.) to implement Campaigns and enhancements for program operations and support areas.

Responsibilities:
• Launch marketing campaigns by leading campaign creation in SFDC, working with marketing managers on business requirements, coordinating with third party partners (call centers, et al), working with internal functional departments (Marketing, Sales, Customer Service, Home Services, Legal, IT).
• Serve as the owner / liaison for campaigns between the business and IT and the call center vendors.
• Develop and maintain standard project documentation such as project plans, agendas, action items lists, business rules/requirements, process flows, test cases, etc.
• Identify, troubleshoot and facilitate quick resolution of operational and customer impacting issues that may arise.
• Project manage UAT efforts for the team including: writing the UAT guide, test cases and managing defect list to resolution and provide sign-off for the team. This individual will also be expected to execute test cases with the team
• Provide accurate and timely updates to management and impacted cross-functional departments.
• Own risk mitigation and management process.
• Analyze workflow bottlenecks and streamline processes through establishing policies and procedures and system enhancements, as needed.
• Prepare launch go/no go checklists, develop detailed business requirements, confirm technical requirements drafted by IT, and create contingency plans.
• Pull reporting on an as-needed basis. Create and format business and operational reports using Excel and Access applications.

Traits for Success:
• Ability to manage several efforts at one time and prioritize correctly
• Ability to change direction quickly and adapt easily to changing priorities
• Comfortable in working in a fast past environment
• Ability to perform all aspects of launching a project (write business requirements, work with stakeholders to obtain sign-off, implement and test, and perform production support)
• Ability to effectively operate within diverse and cross-functional groups
• Strong problem solving and analytical skills, including a qualitative and quantitative skill set
• Sense of urgency when dealing with customer impacting issues or obstacles hitting project timelines
• Leadership qualities, including meeting facilitation, time management, organizational skills and ability to influence others
• Strong IT skills are required. A good understanding of how CRM, ordering systems, call center operations and billing systems work are a must.
• Demonstrated aptitude for analyzing complex issues and developing the appropriate solutions
• Flexibility and the ability to accommodate change
• Excellent communication skills, including ability to tailor communication to audience, develop and present cogent and cohesive perspectives

Qualifications:
• Bachelor’s Degree and 7-10 years relevant experience (large-scale and multi-disciplinary project management, call centers, sales operations, etc.) required
• Experience with call centers preferred
• CRM experience
• Proficiency in standard MS Office applications (Word, Excel, and Access)
• Occasional travel required 10 – 15%

These job descriptions are examples. Looking for work?

Find JobsFind Jobs