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Digital UX Researcher

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Our large financial services client located in San Francisco is looking for a Digital User Experience Researcher to join a dynamic team for a long-term contract assignment.

The Digital UX Researcher is responsible for crafting the research design, conducting the research, and delivering insights for a variety of user experience research studies. The minimal requirement is that you can demonstrate experience and expertise designing and conducting user research.

The strong candidate will:

• Be well-versed in a variety of user research methods and know the strengths and weaknesses of each.

• Be able to take sometimes, fuzzy-headed notions and craft those into solid, testable research hypotheses around which you will design and deliver the appropriate research.

• Command a keen sense of design and understand when less is more and when it’s not.

• Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently. Simply put, we are looking for someone with extensive research experience, a towering intellect, uncompromising talent, and supreme organizational ability. And of course, you have to be fun to work with and get along well with mostly really cool people. In a nutshell, we want to out-distance the competition and vastly improve any internal tool, application, or web/mobile property we touch.


• Take a question or a problem and be able to translate it into a testable hypothesis—complete with a specific method and tasks that illuminate the heart of the issue.

• Be able to quickly understand the needs of our internal clients—especially as they relate to who their users are and what questions they really need to have answered.

• Develop participant profiles, recruiting screeners, test design strategies and proposals, online usability study documents, and execute on time and on budget.

• Provide interface design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each.

• Identify usability issues based on heuristic and statistical analyses. Be able to drop your self-assured geek persona and embrace the novice user within (at least in short bursts).

• Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand.

• “Synergize” with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements.

• Perform other miracles and mythic feats as assigned, then figure out what else needs to be done.


• 5+ years of usability research experience with multifaceted responsibilities. We prefer a mix of web and mobile experience.

• Related experience in another field such as interactive design, information architecture, and/or market research is a plus.

• Strong understanding of user interface design practices and principles a must—better still if you can demonstrate experience relating to research.

• M.A. or Ph.D. in human computer interaction, cognitive psychology, anthropology, or related field considered an advantage. Equivalent experience accepted.

• Extensive knowledge of usability and user experience research tools and techniques (e.g. field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.) as well as strong project management and negotiating skills are central to the position.

• Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.

• Ability to communicate research results, graphically depict data, and justify methods and approaches—orally and in writing—considered a good thing (wild gesturing optional).

• Strong moderation skills and methods for group facilitation and consensus building are better than chocolate. • Ability to work independently, in a team, and with or without direction is imperative.

• Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous.

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