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Digital Transactions Support - India

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Job Title:  Digital Transactions Support (India)
Job Location:  Menlo Park, CA 
Starting:  06/19/2017 
Hours:  Full-time 
Duration:  6 months 
 

Job Description:

This TOP social media company in Menlo Park, CA was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

Duties: 
We're looking for help supporting customers using in-app digital payments. The work would involve high touch customer support via email. 

•Looking for attention to detail and a self starter 
•Available to work odd-hour shifts and holidays 
•Contract would be for 6 month minimum with room to renew based on performance 
•Ensure that we're maintaining a high quality support and a high degree of professionalism. You will have access to sensitive user data 
•You will work with our Market team to further this initiative as well as communicate trends that you're seeing that will help improve our product 

Skills:

  • Ability to quickly absorb training on product and tool functionality 
  • Strong attention to detail 
  • Self-starter 
  • Communicates clearly verbally and via email 
  • Ability to perform well autonomously 
  • Penchant for web technology (consumer of various web and mobile apps) 
  • Strong interest in quality and user experience
  • Knowledge of Indian mobile chat applications user behavior
  • Fluency in Hindi, Marathi, Gujarati, Tamil, or another Indian regional language
  • 2 - 3years experience supporting digital transactions/online operations support (Online customer service/Retail sales/Support/Front office background)



Education: 
Undergraduate degree or equivalent experience in online operations support 

 

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