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Digital Servicing Specialist

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Large Media and Entertainment client in Century City, CA is seeking a Digital Servicing Specialist to join their post-production team. This is a three month temporary role with the possibility of extending. 

Operational Responsibilities 

  • Coordinate, process and track fulfillment of client media orders through the facility from request through delivery to broadcasters and over-the-top video services 
  • Research audio & video source material and provide feedback to clients as necessary 
  • Ensure all client deadlines are met and within budget 
  • Collaborate across departments within Enterprise Operations 
  • Work closely with the Digital Media Operator teams to provide accurate, detailed media orders 
  • Work with team Billers to insure all client charges are actualized for completed work on a weekly basis 
  • Proficient in video post production workflows 
  • Proficient in volume servicing of television programming to multiple customers 
  • Other duties as needed 


Strategic Responsibilities 

  • Provide best-in-class service to clients throughout every stage of their work 
  • Foster and maintain a proactive relationship with clients 
  • Establish trusting relationships and clear lines of communication with co-workers 
  • Devote time to expanding knowledge of internal procedures and workflows 


Qualifications 

  • College degree preferred 
  • Must have at least 2-4 years of experience working in a post production environment 
  • Knowledge of various video & audio file formats and standards 
  • Knowledge of common customer/client requirements and deliverable specifications (e.g., iTunes, Netflix, PlayStation, X-Box, Amazon, etc.) 
  • Knowledge of Xytech Media Pulse or comparable media order management software is preferred 
  • Required computer skills: Microsoft Office, Word, Excel, Outlook, Slack, Trello, Quip 
  • Advanced knowledge of Excel preferred 
  • Excellent written and verbal client-facing communication skills 
  • Must be able to organize and manage work effectively 
  • Must be able to work efficiently under time constraints 
  • Must be able to work proactively with multiple tight deadlines 
  • Must be able to handle multiple tasks in a high volume, fast paced, challenging environment 
  • Must be able to work independently and self-motivate, but alternately in a team structure 
  • Must be comfortable working in a technology-focused environment 
  • Must be available for offsite communication outside of normal business hours 
  • Must be able to work flexible hours, including overtime, if and when necessary

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