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Digital Project Manager

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Aquent is seeking for a Digital Project Manager to join the eCommerce team for a top hospitality client in Bethesda, MD.

CANDIDATE PROFILE
Education and Experience
• BS/BA degree required in an appropriate field.
• Experience in an eCommerce organization working with software development teams building internet-based, customer-facing products and playing a role in managing such projects.
• Experience working in a Waterfall software development lifecycle.
• Experience working on digital content projects such as brand pages, campaigns, landing pages, etc.
• Experience working with 3rd party digital design/development agencies.

Certifications and Highlighted Capabilities (preferred but not required upon entry)
• Project Management Certification
• Familiarity with Scrum Agile a plus
• Familiarity with Customer Centric Design a plus
• Thrives in a fast-paced, entrepreneurial environment
• Experience leading projects using an agile methodology a plus
• Experience with international e-commerce a plus
• Knowledge of one or more foreign language a plus

CORE WORK ACTIVITIES
Provides oversight and leadership of a digital project
o Leads a cross-disciplined team composed of 5 to 10 members from User Experience, Customer Research, Content Management/Development, Business Analysis, and Quality Assurance through an entire project lifecycle.
o Monitors day-to-day project team activities and ensures work is progressing as planned.
o Manages schedule, budget, assets and overall project organization to ensure requirements and project deliverable dates are clearly communicated, understood and executed upon.
o Ensures all project deliverables meet the client's enterprise-wide project management standards.
o Actively monitors project risks and scope creep to foresee/identify potential problems and proactively identifies solutions to address them in advance.
o Conducts internal project team meetings and distributes meeting notes to project team.

Manages stakeholder relationships and communications
o Interfaces with internal business stakeholders to ensure digital solution is understood and addresses stakeholder’s business requirements throughout the project lifecycle.
o Identifies any needs that business stakeholders may not recognize and ensures approaches and solutions are linked to stakeholder objectives.
o Communicates and documents project status and strategic recommendations to business stakeholders, senior management and the PMO.
o Manages project related external vendor relationships on a day-to-day basis as required.
o Develops and approves vendor engagements (e.g., digital creative agencies, translations) and statements of work as they pertain to project staffing needs.

MANAGEMENT COMPETENCIES
Leadership
• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution
• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Project Management - The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget.
• Project Business Planning– The ability to facilitate project planning, approval and funding decisions using a defined process; this includes determining resource needs and work allocation.
• Project Financial Management – The ability to determine and manage project financial issues; this includes developing and maintaining the project business case and managing the project to a budget.
• Project Management Software - The ability to use computer software (e.g. Project, Excel, PowerPoint) to organize, coordinate and present project information.
• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Creative Expression - The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
• Marketing - The ability to generate the strategy used in sales techniques, communications, and business development to positively impact customer relationships and business profitability.
• Internet/Intranet/Extranet Design - Knowledge of web and digital fundamentals, including web and digital design principles and approaches, the impact of various technical design choices, and their impact on the user experience.

Please contact me at wpayne@aquent.com. If you know of anyone to refer, we offer a talent referral bonus program. Thanks for your time.

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