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Digital Producer

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This position contributes to the client’s success by approaching social production and project management as much art as it is science, with a proven ability to lead large work groups and bring business strategies over the finish line and into production/execution while understanding the importance of strong partnerships with cross-functional teams as a vital means to do so. Someone who can fill the role as equal parts creative confident, logical task-master, process builder, strategic thinker and collaborative team member.

Ideal candidates will have a demonstrated history of leading cross-functional teams through highly complex programs, ideally with experience working on a major consumer Brand (at a digital agency or internally) with experience, understanding and a passion for social media at the forefront. Also, have worked with community platforms (i.e. Salesforce, Lithium, Jive, Telligent, etc.), understanding the front end user experience, but also know way around the back end, running the site as a community administrator.

You have a strong knowledge of digital platforms with an emphasis in social media. Your ability to help drive, manage and execute work in tight timelines, while fostering cross-team collaboration, will set you apart from the field.

Our team has experienced great success to date based on our collective belief in the ability of the brand to enhance the connections we have with consumers through thoughtful digital experiences. From a robust social presence, to mobile payment, to a best-in-class loyalty program, we’re consistently at the leading edge. And yet we know we have miles yet to go and we’re always looking for like minds to help us get there. Is that you?

Responsibilities and essential job functions include but are not limited to the following:

• Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
• Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of initiatives and programs to ensure the success of the Company.
• Drives the work forward so experience leading cross-functional teams is essential.
• Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
• Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
• Partners and collaborates with cross functional social media team and agencies to create best in class processes to plan and manage social content.
• Ensures that all projects meet specified timelines and deliver expected results. Proactively communicating progress, status and any considerations across all partners and teams along the way. Maintain, adjusts and updates project plans as needed.
• Consolidates, communicates, and ensures resolution of all issues. Escalates issues to direct manager as necessary.
• Educates client on working relationship with Global Digital Marketing explaining roles and responsibilities, process, etc.
• Business Requirements - Providing functional expertise and executing functional responsibilities:
• Communicates, supports and recommends processes for improving business planning, cross functional communication, work integration and teamwork between partners from cross-functional departments.
• Manages relationship with internal and external groups to develop overall strategies and processes to complete work that meets/exceeds Starbucks Digital Marketing/brand standards.
• Identifies and tracks success metrics and program performance measures to evaluate program effectiveness and to integrate into future initiatives. Informs/elevates to direct manager.

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