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Digital Producer

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Our Fortune 500 Travel and Resort client is seeking a skilled Digital Producer to oversee the successful daily operation of mobile apps! Ideal candidates are knowledgeable of mobile technology, inquisitive minded, and able to understand technical implementations and make suggestions to improve operations. Candidates must be well-spoken, and have experience partnering with multiple teams and creating strong partnerships.

Daily activities include the review and comprehension of work requests created and assigned in Jira, clearly communicate requests to and schedule the work of creative resources needed to complete specific tasks (e.g., web developers, copywriters, etc.), utilize established processes to obtain applicable approvals at all levels of development, making updates in the CMS, ensuring requests are completed in a timely manner, working in priority order as determined by Agile methodology, communicating status and roadblocks in daily scrum, interacting with business partners, application vendors, and all internal departments including the ability to communicate effectively with resources of all levels, from entry level interns to senior leadership. This role also has the opportunity to contribute to recommendations for solutions and best ways to execute on requests.

The Digital Producer will:
● Work primarily on tickets in JIRA and participate in the on-call rotation as required.
● Work in the maintainability of the CMS and be responsible for ensuring high quality standards, adhering to processes and standards.
● Perform technical production on Mobile Apps and Websites with a primary focus on sustainment, content, and operations.
● Lead efforts to analyze and develop technical solutions that are scalable across brands on the web and mobile platforms
● Function as a product/business analyst, owning the prioritization of backlog and the triage of incoming issues for multiple tech and QA studios
● Manage delivery of partner requests that include integration with multiple back-end systems and external vendors
● Partner with local and offshore tech leads, PMs and product owners to implement sustainable platform solutions
● Organization, Reporting, Resourcing around Mobile Project integrations and day to day sustainment
● Consult on enhancements to applications, implementation, and architectural changes
● Analyze and develop solutions outside of app releases to mitigate production live sites
● Triage and troubleshoot service issues to resolve errors on the live site and mobile apps

We are looking for candidates with:
• Bachelor’s degree or significant work experience
• Experience working with content management systems and building websites, including daily updating of copy and images for sites, building out new pages, and troubleshooting
• Ability to work within a diverse team of resources from strategy, creative, business and technical disciplines
• Experience estimating operational or project costs and level of effort required for each work request
• Previous responsibility for monitoring and staying within budget constraints
• Experience managing requests that include integration with multiple back-end systems
• Experience documenting initiative requirements
• Experience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge
• High emphasis on guest/customer service with a drive to create and maintain a premium online guest experience
• Able to partner with multiple stakeholders to manage their expectations, gain their acceptance and trust and achieve high client satisfaction ratings
• Able to deliver under extreme deadlines and intense business environment
• Able to understand and clearly communicate technical information to non-technical people
• Basic understanding of the software development process, particularly as it relates to web-based applications
• Strong verbal and written communication skills
• Great organizational skills
• Experience within the travel/tourism or media/entertainment industriesnsportation)
• Experience in Agile, Kanban, and continuous integration processes
• Experience working with clients, business partners, and guests/customers
• Experience working on eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications

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