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Digital Producer

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Our Fortune 500 Client is seeking a dynamic Digital Producer to enhance digital experiences across their hospitality brands! Ideal candidates have a background in web and mobile production in an Agile environment.

The Production Operations team is accountable for the successful daily operation of the sites and apps, must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and build out pages and changes in the Content Management System (CMS). Requests can range from quick efforts such as copy and image swap-outs to troubleshooting issues on the websites to preparing documentation and tracking of KPI. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.

Job Responsibilities:

  • Drive the execution of requests across the Product Management, Creative, and Technology teams
  • Resource contributors, schedule and oversee the work on requests
  • Partner with and motivate a diverse team of resources
  • Identify appropriate resources needed, and develop schedules to ensure timely completion of requests
  • Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7; this includes serving as on-call on a scheduled basis, and could include at times responding to emergent situations when not the scheduled on-call
  • Clearly organize and forecast deliverables and dependencies
  • Ensure proactive scheduling of all aspects of requests and on time deliverables within estimated duration and resources
  • Manage the full life cycle of operational requests from requirements through launch
  • Juggle day-to-day tasks and have in-depth involvement to allow for early identification of potential challenges
  • Monitor request scope and execute change control when additional requests for features or functionality are made
  • Elevate situations that may require Production leadership intervention
  • Provide weekly status reports and regular updates to the Production leadership
  • Proactively identify any risk or conflicts based upon creative, technology or business factors
  • Proactively look for solutions to implement requests in a more efficient manner

    Required Qualifications

  • Bachelor’s degree or significant work experience
  • Experience working with content management systems and building websites, including daily updating of copy and images for sites, building out new pages, and troubleshooting
  • Ability to work within a diverse team of resources from strategy, creative, business and technical disciplines
  • Experience estimating operational or project costs and level of effort required for each work request
  • Previous responsibility for monitoring and staying within budget constraints
  • Experience managing requests that include integration with multiple back-end systems
  • Experience documenting initiative requirements
  • Experience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge
  • High emphasis on guest/customer service with a drive to create and maintain a premium online guest experience
  • Able to partner with multiple stakeholders to manage their expectations, gain their acceptance and trust and achieve high client satisfaction ratings
  • Able to deliver under extreme deadlines and intense business environment
  • Able to understand and clearly communicate technical information to non-technical people
  • Basic understanding of the software development process, particularly as it relates to web-based applications
  • Strong verbal and written communication skills
  • Great organizational skills

    Desired Qualifications

  • Previous experience as a Digital Producer
  • Experience within the travel/tourism industry
  • Experience within the media/entertainment industry
  • Experience in Agile, Kanban, and continuous integration processes
  • Experience working with clients, business partners, and guests/customers
  • Experience working on eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications
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