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Digital Operations Manager

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Duties: 

  • The nature of the work is focused on presenting and merchandising product to consumers. 
  • Define store best practices for functional area of expertise (i.e. Front End, selling, store services, store systems, etc). 
  • Analyze store business processes and identify opportunities for improvements that increase profitability or efficiency. 
  • Anticipate future business events and proactively identify areas for increased focus or scrutiny
  • Develop and document changes  to policies and procedures and work with manager and business partners to secure approval for changes. 
  • Maintain frequent communication with stores, soliciting feedback and advice on business processes. 
  • Manage projects related to the implementation of upgrades or policy changes.
  • Develop budget for project implementation; maintain advanced level knowledge of all current store systems and processes.
  • Work with Communications team and develop documentation and training to ensure that stores have all necessary information to implement policies and procedures. 

Required Skills:

  • Minimum of  6 years retail store operations experience with 2 years store management experience.
  • Excellent verbal and written communication skills
  • Good Project management skills along with data entry/management skills. 
  • Retail background required. 


Education:
Typically requires a Bachelors Degree and minimum of 6 years directly relevant work experience Note: One of the following alternatives may be accepted: PhD or Law + 3 yrs; Masters + 4 yrs; Associates degree + 6 yrs; High School + 7 yrs.

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