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Digital Operations Coordinator

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Duties: 

  • The nature of the work is focused on presenting and merchandising product to consumers. 
  • Define store best practices for functional area of expertise (i.e. Front End, selling, store services, store systems, etc). 
  • Analyze store business processes and identify opportunities for improvements that increase profitability or efficiency. 
  • Recommend new policies and procedures and work with manager and business partners to secure approval for changes. 
  • Maintain frequent communication with stores, soliciting feedback and advice on business processes. 
  • Manage projects related to the implementation of upgrades or policy changes as assigned. Maintain knowledge of all current store systems and processes within functional area of expertise. 
  • Work with Communications team to ensure that stores have all necessary information to implement policies and procedures 
  • Align with broader operations team to execute cross-channel initiatives 
  • Own the company's digital Product Invitation Process execution (i.e.. product readiness check, PS communication, readiness meetings, recaps, communication of invitations, etc.) 
  • Ad-hoc set up for business initiatives (promotions, early access, sport moments, testing, etc) 
  • End-to-end site quality monitoring and measuring processes 

Required Skills:

  • Minimum of 2years of directly relevant experience with 1year of Retail store experience in a store management position. 
  • Excellent verbal and written communication skills
  • Good Project management skills along with data entry skills. 
  • Retail Operations background preferred.


Education:
Typically requires a Bachelors Degree and minimum of 2 years directly relevant work experience 

Note: One of the following alternatives may be accepted: PhD or Law + 1 yr; Masters + 0-3 yrs; Associates degree + 1-3 yrs; High School + 3-5 yrs.

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