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Digital Implementation Manager – engagement and collaboration

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Our Client, a global bak is recruiting for the Digital Implementation Manager – engagement and collaboration
It is a contract position, to be based in Central London

This is a manager level position responsible for development and implementation of a strategy and plan to help employees in finance collaborate better and drive cultural change during the current Global Finance-wide Transformation programme.
The role requires the individual to work with key stakeholders in Finance Chief Operating Office (‘COO’), Global Communications and IT to shape and drive this agenda forward, with particular responsibility for ensuring Finance is able to leverage the tools the bank has in place today and to develop its digital solutions to enable a step change in employee collaboration and engagement.

Principal Accountabilities:


• Works with IT and Communications to explore more opportunities for using digital in Global Finance to help employees collaborate and interact –
• Leads on behalf of Finance to work with Global Communications on plans to explore digital platforms for employees
• Develops plans to understand collaboration behaviours in Finance and how employees are engaging with technology
• Develops plan to support collaboration and better ways of working through digital solutions
• Woring with IT, develops plans to ensures employees can speak peer to peer through technology, helping develop user communities.
• Ensures strategic transformation content has a place amongst community conversation, to drive success of the function.
• Works with leaders to develop their skills on key technology
• Develops training for employees to interact better through digital
• Tracks and monitors progress against plan
• Aligned to Communications and IT agendas
• High quality plans developed that help employees connect
• Successful delivery of high quality training events
• Development of plan that meets Global Finance’s transformation and business objectives
• Positive stakeholder and audience feedback



Customers / Stakeholders

• Comprehensive operational communication support provided to the COO area.
• Work effectively with Finance Leadership, Finance COO community, Global Communications, particularly the Global Head of Communications, Global Finance, IT and GFC communities
• Feedback from internal and external stakeholders
• Effective relationships maintained with key stakeholders


Leadership & Teamwork

• Work effectively with members of Finance SMT
• Demonstrate leadership and expertise
• Regarded as a trusted and knowledgeable first point of contact for collaboration and engagement
• Stakeholder feedback
Operational Effectiveness & Control
• Adhere to Communications standards and policies, with exceptions identified and explained.
• Manage record keeping to meet compliance and audit requirements
• Support completion of bi-annual risk and governance attestation
• No breaches of Communications standards or policies
• Contribute to the regional Risk and Control Assessment as required
• Complete, compliant records maintained
• Information security requirements implemented.

Major Challenges

• The role holder is required to show initiative and work independently on a wide variety of tasks.
• The role holder is required to understand the processes involved in operating with different elements of the Global Finance, Global Communications and IT functions.
• The role holder is required to understand and be able to work effectively within a global structure.
• Due to the differing regulatory requirements and internal governance frameworks in countries, the role holder is required to understand local requirements as well as global functional policies.
• The role holder is expected to become familiar with the Group’s structure and systems, and to keep up to date with Group policies and the FIM, so that he/she can provide solutions and advice on operational issues.

Role Context

• The role holder will work under the guidance of the Head of Operations & Transformation Delivery for Global Finance COO and Communications and Engagement Lead within the team.
• The role holder will also work closely with Global Communications & Employee Engagement, and bank’s IT, in terms of planning and strategy definition for further developing the digital agenda for Finance.
• The role holder is expected to understand the principles that govern particular procedures and apply
these in his/her day-to-day work.
Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements)
The jobholder will also continually reassess the operational risks associated with the role and business area, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department.

Observation of Internal Controls

The jobholder will also adhere to, and be able to demonstrate adherence to, internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.
Also, and when applicable, this will be achieved by ensuring adequate resources are in place to deliver to compliance requirements, ensuring training is provided and by fostering a compliance culture.

Requirements of the role:

• Highly organised with ability to prioritise a varied and demanding workload
• Proven project management skills
• Strong interpersonal skills
• Strong team player
• Strong attention to detail
• Ability to work to tight deadlines in a fast-paced, high profile environment
• Confident IT skills – Excel, PowerPoint.
• Expert Sharepoint skills
• Experience of digital solutions and collaboration techniques
• Problem solving skills
• Writing skills
• Strong communications skills
• Strong stakeholder management skills
• Ability to shape and set the agenda

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