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Digital Experience Product Manager

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Our client is a Fortune 500 bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Our client is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. They nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by the company's shared Values, come together to make a great company and a great place to work.

Our client is pursuing a bold Digital agenda, and the Digital Customer Experience team is aggressively seeking a top notch Product Manager to help us create and deliver a world class online experience for customers. This individual will be expected to obsess over the customer experience, and oversee the development of new digital experiences or enhancement of existing ones. The individual will help shape and execute the product strategy that meets Enterprise and Card business agendas, engage in market research and business case development, ensure adherence to the SLDC process, and own the development, delivery and growth of digital services.

Responsibilities:
- Develop and prioritize product requirements for new products/services, as well as enhancements / change requirements for existing products/services to meet changing business, market, customer and competitor needs
- Own the development, delivery and maintenance of your products/services by leading cross-functional teams consisting of IT, operations, business analysis, customer service, marketing, and stakeholders from different business units
- Own the health of your digital products, and track performance by supporting the development of appropriate metrics and measurements
- Research new digital technologies and standards to evolve our current digital capabilities and build new ones
- Analyze information to make decisions and/or influence change
- Represent function to external stakeholders
- Maintain close working relationship with our business partners and other cross-organizational partners
- May manage a team of associates.
Qualifications

Basic Qualifications:
- Bachelors Degree
- At least 3 years in Digital Product Management
Preferred Qualifications:
- Experience developing Web-based software
- Passion for customers and a demonstrated focus on customer experience
- Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment. The Digital team is a start-up within an established and successful company.
- Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
- Strong interpersonal skills with the ability to work internally across all teams as well as externally with partners and vendors
- Ability to manage and prioritize multiple projects simultaneously
- Strong analytical and problem solving skills with an attention to detail
- Strong bias toward action
- Excellent verbal and written communications skills
- People management skills a plus
- Experience in Banking / Financial Services is a plus

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