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Digital Designer

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JOB OBJECTIVE: Envision and design cutting edge and intuitive front-end digital Web and print solutions. Also responsible for creating email templates and other communications collateral as requested. ESSENTIAL DUTIES AND RESPONSIBILITIES: In addition to the essential job functions described below, all associates will perform duties as requested by management. • Produce and create digital Web and print solutions, intranet Web pages and custom page layouts, email templates, reports, signage, banners, etc. • Translate requirements into wireframes and mockups • Provide user-centered design expertise from concept to delivery • Collaborate with stakeholders to ensure consistency of brand identity • Ensure graphic solutions are optimized for integration, performance, usability and sustainability • Improve intranet’s look and feel via user experience, content readability, content governance adherence, image/icon fixing, Web part placement/fixing/updates, etc. • Work closely with the IT department to ensure continuation of a stable production environment • REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: • A general understanding of all aspects of Corporate Communications • Self-starting individual with proven ability to take ownership for results and driving change • 3+ years experience designing front end user interface Web solutions using Adobe Creative Suite (i.e. Illustrator, Photoshop, Dreamweaver) • Must know CSS, HTML, and have hands-on experience of content management systems • Experience creating style guides, master pages, master templates • Must be able to collect/understand requirements and design, explain, and negotiate feedback on wireframes and mockups • Expert in user-centered design process, specifically related to accessibility and Web standards • Proven experience in handling relationships with employees, content administrators, stakeholders, IT teams and external agencies • Strong customer service, negotiation and influencing skills • Experience in working with a variety of specialties and levels of experience 2 • Excellent planning and organizational skills • Experience with project and change management processes • Must be able to handle confidential information and deal with issues sensitively • Ability to prioritize, multi-task and meet deadlines PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES • Working knowledge of search engine optimization best practices, specifically for SharePoint • Desire to learn SharePoint metadata, search scope configuration, and search results manipulation management • Working knowledge of Silver Pop or similar software for email automation management and template creation • Experience working on mobile projects with understanding of mobile design elements, considerations and limitations for Android/iOS • Experience using internal social media solutions EDUCATION REQUIREMENTS: Bachelor’s degree in fine arts, graphic design, marketing, or related field OR at least five years experience as a graphic designer and/or Web designer professional PERFORMANCE MEASUREMENTS: • Level of customer service (measured via customer satisfaction, accuracy of work, number of errors, quality, etc.) • Response time to customer • Project completion • Customer feedback • Productivity • Team player (leadership, attitude, support of team members/management) • Creativity • Innovation

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