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Digital Content Strategist

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Contract Length: 12 months+ | 40 hours/ week onsite
Location: Charlotte, NC
Key skills: worked closely with UX design team, user-centered process

Our client, a small customer experience design/product team at a F500 financial services company creates simple, friendly digital experiences by being obsessed with what’s most important to their 20 million customers and incorporating their voices into every decision they make. Content strategy has been baked into their user-centered process from concept to launch and are equal partners with Designers and often lead engagements.

Why you’ll thrive here

You share their passion for customer experience and problem-solving. You play well with others but you aren’t afraid to stand up for what you think is right. You’re diplomatic and flexible, and you’ve got what it takes to influence others. You see the big picture, but you also find satisfaction in making every detail right.

You know the difference between content strategy and writing, and you do both well. You love words, but you understand that content is much more than just copy. You consider the whole experience.

You also:
· Have an understanding of the user-centered design process, including personas, task analysis, task flows, content audits, content strategies, and user testing
· Understand what’s technically possible, and how business rules work with customer experience
· Are organized and able to work on several projects at once

What you’ll be responsible for
· Collaborating with Interaction Designers, Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
· Creating content strategies that meet customer needs and business goals
· Writing and editing copy – you make every word count
· Often acting as project lead, coordinating multi-disciplinary CX project teams, writing creative briefs, estimating scope and sizing, and handling escalations
· Working on large projects as well as ongoing maintenance, both independently and as part of a team
· Working with project teams to understand business goals and identify customer needs
· Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more
· Performing light interaction design and information architecture

We’d like to see your work, so we may ask qualified applicants to electronically submit writing samples as well as interim deliverables including but not limited to: design briefs, content inventories, and strategy recommendations.

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