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Digital Content Strategist

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Our client handles a high volume of customer interaction through their website on a day to day basis.
We're talking a customer base in the multi-millions! Because of this, it's of the utmost importance to them that they're incorporating the customer's voice.

That's where you come in! Content strategy is well-engrained in this team's user-centered design process from concept to launch. The team here looks to their Content Strategists to lead process and projects when partnering with design, and research. (THIS IS NOT A COPYWRITING POSITION.)

You'll be a strong consideration for this Content Strategist role if:

You share our passion for customer experience and problem-solving. You play well with others but you aren’t afraid to stand up for what you think is right. You’re diplomatic and flexible, and you’ve got what it takes to influence others. You see the big picture, but you also find satisfaction in making every detail right.

You know the difference between content strategy and writing, and you do both well. You love words, but you understand that content is much more than just copy. You consider the whole experience.

You also:
- Have an understanding of the user-centered design process, including personas, task analysis, task flows, content audits, content strategies, and user testing
- Understand what’s technically possible, and how business rules work with customer experience
- Are organized and able to work on several projects at once

What you’ll be responsible for

- Collaborating with CX Designers, other Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile experience, industry education, product information, tools, and applications
- Creating content strategies that meet customer needs and business goals
- Writing and editing copy – you make every word count
- Often acting as project lead, coordinating multi-disciplinary CX project teams, writing creative briefs, estimating scope and sizing, and handling escalations
- Working on large projects as well as ongoing maintenance, both independently and as part of a team
- Working with project teams to understand business goals and identify customer needs
- Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more
- Performing light interaction design and information architecture

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