We are working on several exciting openings for Digital Content Strategists with one of our Fortune 500 Financial Services clients in Charlotte. This is a great company to be a part of and it's an exciting time to be part of their strategy and design group which functions like and internal agency. They are a very collaborative and innovative group which supports multiple lines of business. They are looking for talented folks to join their growing team. Initial contract is for 6 months with the intention of converting the the right candidates. Position sits onsite with standard business hours Monday through Friday.
The Digital Content Strategist creates a quality experience for the client’s customers through words and user-experience recommendations. This candidate will develop recommendations on user-experience and content edits as well as compelling copy that embodies the brand, voice, and tone and provide thoughtful content strategy for touch devices, websites, user interfaces, applications and digital marketing.
This person will work within a cross-functional team environment that includes Delivery Managers, UX Designers and Product Managers on various initiatives to improve the digital marketing experience for customers.
They need to have experience developing and managing content in digital environments such as: Content auditsContent strategy recommendationsPersona assessmentsTaxonomy effortsApplied usability learnings
Primary Responsibilities:Develop content and content strategies including authenticated Online Banking customer experiences Create high quality content that aligns to business objectives, as well as brand, voice and toneCollaborate with content editors and content strategists to create/maintain a best-in-class digital customer experience across the digital landscapeContribute to the maintenance and implementation of Content Style Guide standards Manage multiple projects and competing prioritiesDevelop scalable content strategies for devices, sites, interfaces and assetsRepresent Content & Digital Services Team in Leadership Review of Deliverables
Bachelors Degree in Communications, Marketing, Journalism/English, Usability/Research, or Business Psychology or comparable experience/portfolio.Experience managing client relationships and complex deliverables.Prior experience writing online content.5+ years experience - Sr. Content or UX Lead level a huge plusPrior experience with scalable solutions to address multiple digital mediums- mobile, web and tablet experienceMust be articulate and inspire commitment to a higher standardExcellent written communication and presentation skillsProven ability to balance business needs with customer experience
Nice to have:
• Masters degree preferred but not required.
• Portfolio requested but not required.