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Digital Community Manager

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Digital Community Manager

 

The Digital Community Manager will own digital & social channels on behalf of our clients many business groups. Will act as the voice of our clients brand in online social networks & social media. The objective is to strengthen their presence and relationships online.

 

Responsibilities:

  • Devising customer-centric digital content across various platforms

     

  • Running calendar of social media execution and deliverables. Tracking creation and ideation timelines.

     

  • Managing and aligning paid social campaigns to campaign objectives. Track performance reporting.

     

  • Engaging audience in real-time on behalf of the team and staying within company brand, vision, and guidelines.

     

  • Leading teams to overlap and collaborate throughout international markets

     

  • Owning Audience Access process for groups looking to communicate with our Social Audiences (eg. product / audience marketers, MarCom, Sales, customer service & CorpCom)

     

  • Creating the digital/social extension of in-person events

     

  • Ongoing social listening & influencer outreach processes (eg. identify & engage beyond our assets)

     

  • Tracking, reporting, analysis & insight generation for Social Media Experience with Social Technology tools ( Simply Measured, Sprinklr)

     

  • Collaborates with agency partners to develop social media plans and execution

     

  • Develops creative new ideas and insights on how to best target markets

     

  • Maintains insight to trending digital and social ideas

     

 

A Successful Candidate Will:

  • Audit and streamline social media presence

     

  • Increase engagement on owned channels

     

  • Drive business impact by producing marketing leads

     

  • Increase social reach of owned content

     

  • Growth of audience channels among key demographic

     

  • Deliver robust advocacy program and consistently identify and engage influencers

     

  • Deliver paid social campaigns that meet business objectives, deliver efficiency in spend, and drive innovation.

     

Relevant Skills and experiences:

 

 

  • 3-5 years’ experience in social media

     

  • Writing and content creation skills

     

  • Experience in managing paid social media campaigns

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