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Digital Business Analyst

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We have a client that has an immediate need for a Digital Business Systems Analyst. As a member of the Design & Innovation team, the Requirements Writer/Business & Systems Analyst bridges together the business & technical requirements to support the design of Fireworks CRM. On the business side, the main role is to understand the business needs & help translate those into detailed technical requirements. On the technical side, the main role is to dig into the details of how a requirement might actually be implemented and help to heed any issues or concerns before it gets into development. This is a full-time, telecommute position reporting to the CRM Requirements Architect.

Your plate will be full. On any given day, you’ll be asked to:
● Work cross-functionally to identify product requirements.
● Research and conduct stakeholder interviews to gather concepts and translate them into
documented requirements.
● Translate those documented user requirements into user stories, requirement matrices,
write technical specifications, and work closely with team members on use cases, user flows,
UI, and technical design of the product.
● Work closely with Business, Dev, QA, and Users to manage and track business and system
issues from discovery through resolution.
● Research and analyze technical system needs, develop, and write procedure documentation.
● Bridge the gap between business requirements and technical definition.
● Provide day-to-day overall requirements and production support as needed.
● Support competitive and gap analyses.
● Support CRM documentation: Write, manage, update (internal & external) user
documentation, and release notes.
● Help with conducting user acceptance testing and translating feedback to software
enhancements.
Qualifications
● Proven success gathering information, translating that information into requirements, and
communicating those requirements into visual architectures and wireframes for designers
and developers.
● Strong background in client-side engineering, system design, and development practices.
● Working knowledge of server-side technologies including PHP and MySQL.
● Familiarity with both the design and software development process.
● Proven problem-solving and analytical skills.
● Broad sense of business knowledge and technical acumen.
● BA, BS, MS, or equivalent experience.
Personal Attributes
● Proven leadership ability.
● Comfortable working with ambiguity.
● Responsive and practices follow-through on all communication and delivery items.

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