12-18 months role for a Digital Account Manager starting ASAP! The primary responsibility in this role is to assist the Senior Website Account Manager in delivering the online solutions to business partner needs. Works to understand, communicate and execute initiatives based on the priorities, timelines and strategic direction of a the clients brand
Understand line of business, roles, responsibilities and processes within the clients operations. Document and solve for gaps where identified.
Job Specific Scope – Internal Expectations
Attends periodic meetings to help drive business priority decisions, remove roadblocks and ensure a solid understanding of the defined scope as outlined by the Senior Website Account Manager
Escalating any issues that could impact the budget, timeline or strategic vision.
Communicating changes in business strategic direction or priority shifts to Senior Website Account Manager, Product Owner and functional teams.
The Account Coordinator may be responsible for the support of a digital strategy created by the Senior Website Account Manager using the agile framework including:
Creating formal documentation in the form of a Project Brief and share with Senior Website Account Manager for approval
Develop formal documentation of business requirements and/or user stories based on agile principles and team preferences
Track business requirements and/or user stories with the team using established WDPRO tools such as the wiki and JIRA
When applicable, manages the feature development and defect backlog on a daily basis to ensure that priorities adhere to the strategic direction outlined by the Senior Website
Supports the execution of creative assets developed in support of a feature, such as the visual design, content strategy and copywriting, to ensure adherence to strategic vision as outlined by the Senior Website Account Manager
Works collaboratively with cross-functional teams to address priority conflicts if they arise
Job Specific Scope – External (Partner) Expectations
For new development efforts, collaborates with Senior Website Account Manager and organizations across (Marketing, Sales, Pricing, Rev. Management, Park Operations, etc.) to build business requirements and manage scope expectations
Collaborates with other Account Coordinators and Product Analysts across various product lines and brands to support a seamless Guest experience across touch points