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(Digital) Account Manager

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  • This is a 1 year temporary assignment with potential to extend
  • Local candidates only
  • Must have proof of eligibility to work in the US, Sponsorship not available

​Based in Celebration, Florida and reporting to the Manager, Digital Account Management, the Associate Digital Account Manager will work with business partners to bring to life their Marketing, Sales and Brand needs on our client's websites. This position works with teams across their Marketing and Sales, and digital disciplines. The ideal candidate will have an understanding of digital strategy and delivery on owned and operated websites. The candidate will need to have strong strategic, collaboration and communication skills. 

Position Responsibilities :
Relationship Management :

  • The Associate Digital Account Manager, under guidance from their leader, fosters effective working relationships and manages partner expectations, scope, budget discussions and project communications. 
  • Develops strong partner relationships 
  • Provides partners with a consistent point of contact and accountability for their digital business needs 
  • Works collaboratively with cross-functional teams to address priority conflicts if they arise 
  • Can frequently shift focus across multiple projects or lines of business 
  • Collaborates with Manager and multiple partners to build business requirements, manage scope expectations, and deliver solutions within the established digital strategy 
  • Collaborates with other Associate Digital Account Managers, Digital Account Managers and Product Analysts across various product lines and brands within the client's organization to support a seamless Guest experience across touch points 

Project Management

  • The Associate Digital Account Manager is responsible for translating marketing concepts into detailed product requirements and executable tactics. 
  • Generates project briefs that illustrate the essential elements of a project including objectives, strategies, target audience, background, and execution considerations to share with Manager for approval 
  • Writes detailed business requirements, or at least owns their quality 
  • Responsible for the on-time, on-budget, on-strategy delivery of marketing- and operations-related projects 
  • Escalates unresolved business, strategy, scope, and budget issues as appropriate to the Manager 
  • Ensures appropriate review and sign-off of key deliverables with client teams and partners 
  • Fosters effective working relationships with internal Disney Parks and Resorts Digital Creative, Production, and Technology teams and often brokers solutions between them 
  • Communicates changes in business strategic direction or priority shifts to Manager, Product Owner and functional teams ​
  • JIRA ticket management – works with the Production team to address business clarification needs and remove roadblocks 

General Responsibilities -

• Expected to be on site for an 8 hour day. Time should be reported accurately. In times of exception should communicate and obtain approval from Manager in advance 
• All escalations should go through applicable Manager immediately to determine next steps 
• Responsible for managing workload within allocated hours. If hour allocations are not sufficient, escalate to Manager 
• Communicate weekly status and next steps in the format communicated by Manager 
• Whenever possible, attend meetings in person and in appropriate attire (business casual for partner meetings) 
• Take notes during important internal and/or external meetings and send out meeting minutes to attendees in the format communicated by Manager 
• Attend all required meetings, notifying meeting owner and Manager, Digital Account Management in advance if conflicts arise 
• Considers all internal communications, ongoing or future projects, consumer insights and business strategies confidential and does not share with outside parties. Uses discretion when sharing information internally that may also be sensitive in nature (i.e. special offers) 


 
 

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