These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Digital Account Manager

0 people like this description

DIGITAL ACCOUNT MANAGER FOCUSED ON CANDIDATES WITH PROVEN EXPERIENCE MANAGING DIGITAL ADVERTISING CAMPAIGNS:

Digital Account Management includes, but is not limited to:
• Coordinate relationship management such as weekly status meetings and quarterly business reviews;
• Assign workflow tasks and complete tasks associated with account management;
• Manage the AOR deliverables and utilization per the AOR contracts, which includes tracking SLA performance (performance on-time and within budget);
• Improve the member experience through standardized branding, creative and implementation of best practices, including optimization for mobile readers;
o Execute against standardized email guidelines and templates for use across each of the agencies, ensuring an improved member experience, efficiencies and better control over the opt-out and unsubscribe processes;
o Ensure all email conforms to Brand Guidelines;
• Ongoing assessment of agency performance including survey feedback from internal clients;
• Manage the intake process for new email campaigns, to include gathering requirements, scheduling intake meetings with email vendor, ExactTarget and providing ongoing project updates to key stakeholders and business units;
• Deliver ad hoc support, documentation, presentations and other materials at the direction of the organization as needed to support Channels;
• Scheduling of weekly status meetings (minimum of 2 weekly) and quarterly business reviews, and production of agendas for each (per assigned agency);
• Workflow administration for minimum of 30 campaigns per month, including:
o Using workflow templates to initiate projects;
o Assigning project resources;
o Data entry and edits;
o Completion of workflow;
• Weekly and monthly assessments (reports) of AOR deliverables and utilization;
• Review of minimum of 30 campaigns per month for conformance to Brand guidelines, and for compliance with workflows and documentation for all phases of development including creative, email build and deploy, QC, send and reporting;
• Review and optimization of established templates for Account and Project Management updates on monthly basis;
• Administration of quarterly survey to assess agency performance and delivery of recommendations based on survey;
• Additional documentation for below presentations and others as needed to support the Channels, including:
o Agency review documents (quarterly);
o Campaign/project counts and agency deployments (weekly and monthly).

These job descriptions are examples. Looking for work?

Find JobsFind Jobs