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DevPub Systems Manager

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This is an opportunity to play a key role within Global Online in developing best-in-class systems for providing
development support and publishing services. The Global Online team supports our client’s game teams around
the world in building online game experiences and related monetization capabilities. The Development Publishing
Services team is responsible for providing the process and infrastructure to facilitate this partnership.

The DevPub Systems Manager will be responsible for designing the workflow for the JIRA support system, ensuring
the resulting system meets the needs of the various development support organizations within Global Online. This
role also includes customizing and extending JIRA to meet the needs of the support process, including security
configurations, notification policies.

JOB RESPONSIBILITIES

• Main focus will be configuring the current JIRA application for customized changes.
• Use JIRA workflow and security policies to implement support business process.
• Support configuration, management and customization of Confluence wiki system.
• Define reporting to monitor support SLA violations, escalation procedures to support team leadership.
• Provide support metrics to Global Online leadership with an eye to driving excellence in game team customer service.

QUALIFICATIONS FOR POSITION
• 6 months-2 years of systems administration experience managing and customizing JIRA and Confluence systems.
• Similar experience managing and customizing other helpdesk support systems, defect tracking systems, media
wikis are a plus.
• Strong analytical, interpersonal, negotiating, and organizational skills. Clear focus under pressure.
• Ability to interact with diverse technical and non-technical groups.
• Can be relied on to follow-through on assignments, identify problems, and recommend solutions.
• Background in remote access policies, IP protection policies a plus.

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