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Desktop Support Technician

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Contract opportunity for a desktop technician with stellar communication skills!

This position is responsible for providing exceptional service to end users achieving service level objectives for responding and resolving requests. In addition, this role will work with the purchasing department and other IT team members to ensure consumables are in stock at all times. This is a great opportunity to work closely with IT Management to ensure conformance to defined standards and principles in an environment comprised of a mix of OSX and Windows-based systems. The ideal candidate will have exceptional communication skills and expertise in PC and handheld operating systems hardware and software.

Responsibilities

Provide exceptional service to Mac and PC users achieving service level objectives for responding to and resolving requests
Install and configure Mac and PC hardware, software and peripherals
Install and configure telephony devices such as phones and video conferencing equipment
Complete Mac and PC hardware maintenance and basic repairs
Resolve Mac and PC hardware and software problems
Troubleshoot user accounts applications
Initiate improvements to raise the quality and efficiency of service to end users
Assist with documenting processes and procedures
Escalate issues to the next level of support when necessary
Relay root cause findings to other IT members when appropriate
Assist with special projects
Requirements:
Requirements

5+ years of related work experience
Excellent oral and written communication skills
Expert in supporting Windows, OSX, iOS and Android in an enterprise environment.
Experience supporting Microsoft Office suite / MS Exchange accounts
Hands on experience with an enterprise-level ticketing system
Understanding of networking topologies and protocols
Ability to manage and prioritize tasks
Self-directed, able to work with minimal supervision
Able to lift 35+ lbs.
Available for on-call support
Preferences

MCSE or similar education
Apple certification
Experience with video conferencing and/or AV systems
Deep knowledge of one or more operating systems
Experience with HDD encryption
Experience with SSO (Okta preferred)

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