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Design Strategist

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We hope you like hats, because you’ll be wearing several as a Design Strategist on our client's Digital Innovations team.

- Customer Advocate - You'll dig into who our customers are and what language they use, then ensure our products speak their language
- Writer - You’ll build trustworthy relationships with customers by making "simplicity and humanity" core facets of our product content
- Editor - You'll cut or change what doesn’t help audiences find, understand, and choose us
- Designer - You'll establish a cohesive conversation with users, both within and across our many digital experiences
- Researcher - You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of people

You:
- Want to be a part of changing banking for good
- See words as an incredibly powerful tool for connecting with people
- Prioritize focus and follow-through, and your calendar and to-do lists reflect that
- Articulate and prepared, able to confidently substantiate your decisions to peers and senior-level executives alike
- Have a positive yet practical attitude; we could call your colleagues and they’d gush over how much they love working with you
- Work quickly without compromising quality, knowing that iteration and testing are part-and-parcel to designing exceptional user experiences
- Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

3 reasons you might want to join the Content Strategy practice at Capital One:

1) The Design Strategy practice is new, so you will be a primary influence on our processes and our products alike
2) We’re exclusively focused on product, UX-level content (think microcopy, messaging that sets and meets customers' expectations, prototyping, and A/B testing functional messaging with real customers)
3) We’ve got so much data at our disposal, it’s not even funny—we can actually make content decisions based on real customer behavior. We can find—and use—the language that connects us with customers to make a real difference in their lives

Bottom line: We’re all humans with unique emotions about our money, and messaging HUGELY influences how we feel about the institutions we’ve entrusted to handle that money. Design Strategy at this client is a big responsibility, but that means it's also a big opportunity to do something real, good, and important—for millions of real people.

Qualifications
Basic Qualifications:
- Associate’s Degree or military experience
- At least 3 years of experience managing digital content strategy
- At least 2 years of experience with web analytics tools

Preferred Qualifications:
- Master’s Degree in Communications, Human-Computer Interaction (HCI), or Design
- 5 years of experience managing digital content strategy
- 3 years of experience with web analytics platforms
- 1 year of experience working on mobile products
- Proficient in Adobe SiteCatalyst, WebTrends, or Google Analytics

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