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Design Researcher - B2B products

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Design Researcher

Contract to hire, W2 with benefits*
San Francisco (40 hours/ week onsite)

Our client, an innovative design team in digital banking is looking for a passionate and enthusiastic design researcher -- someone who can both inspire and influence innovative, practical, and relevant experiences for our clients.

We have begun a complete overhaul of our digital banking web/mobile platform geared toward start-ups and emerging tech companies and we need you to help us maintain a continuous feedback loop with our clients via the most effective research tool/methodology. We seek to create high standards for the visual expression of everything we do, simple, intuitive interaction design, a lexicon that helps clients understand complex banking concepts without all the bank speak. Your work would help us be constantly in the voice of the customer as we strive towards those goals. We’re working in a highly iterative, collaborative, and fast moving team so the combo of thoroughness coupled with adaptability and creativity is ideal.

As a Design Researcher you will be a core part of the design team partnering closely with product management to run design feedback sessions and usability studies, gather feedback from our client community and the broader community, with a focus on the end-to-end customer journey.

Key activities include:
Collaborating with cross-functional teams to design user studies, both formal and guerrilla
Document trends in the research for design, product, dev and leadership teams
Create regular research readouts or presentations to communicate our research trends to internal stakeholders and collaborators
Contribute to prototype creation or even concept exploration
Write discussion guides, moderator scripts, surveys and any other research artifacts as needed
Perform heuristic evaluations and competitive research

Familiarity with a variety of research methodology and ability to apply the most appropriate one for the project’s needs.
Good presentation and communication skills to lead client sessions as well as share out research and analysis clearly and effectively across the organization
Solid understanding of interaction design patterns related to web and mobile design
Strong sense for user-centered design principles, careful attention to detail, and ability to see the bigger picture
Experience collaborating with teams to understand and execute research goals to help us all gain a better understanding of clients and their needs
Experience using both quantitative and qualitative data to inform design decisions
Possess a strong eye for intuitive experiences

1-5 years experience as a design researcher for web and software experiences. 

Degree in a design or research-related field, such as Human-Computer Interaction, Psychology, Web Design or other concentration preferred.
Proficiency in some design tools such as Photoshop, prototyping tools or whatever you use to fuel the process of making smart research happen.
Experience and/or familiarity with current web technology capabilities: CSS3, HTML5, responsive design, cross-device considerations.
Ability to prioritize and manage work in a fast- paced fluid environment
Experience with both consumer and business facing applications a plus.

Must have case studies to share that demonstrate experience with research (usability, surveys, other methodologies) for complex application experiences across mobile, desktop, and web.

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