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Department Operations Manager

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As the operations manager your main responsibilities will be the operational support of program and project managers by providing application support (Sharepoint, Excel, Clarity), process training, job aid creation, as well as dashboard and report development. This role will also support organizational initiatives to drive business improvements, and recommend and implement process improvements.

The Dept. Operations Manager will provide oversight and technical assistance. This role has both a technical component as well as a process support component.

Your duties will include:
• Develop strategies for change management and lead change efforts across the organization.
• Ensure staff compliance with policies and processes
• Support the creation and development of Sharepoint sites.
• Analyze project and program metrics, create reports and/or dashboards.
• Develop Excel spread sheets to pull data, calculate KPIs and develop reports.
• Lead and participate in projects to standardize policies, procedures and processes across programs and operational units.
• Consolidation of dashboard reports for executive review.
• Support program and project managers on technical issues (Sharepoint and Clarity) and process related questions/issues.

Qualifications
• Bachelors Degree required
• Strong communication and facilitation skills – must be able to communicate succinctly with executive and exert influence with partners
• Expert level knowledge of MS Project, Visio, Excel, Powerpoint, Clarity and SharePoint
• General knowledge of Project and Program Management
• Understanding of Agile methodologies
• Excellent organization and time management skills
• Results oriented, strong sense of urgency, proactive and flexible
• Superior quantitative and analytical skills, ability to work in the details
• Experience in a technical role requiring Clarity PPM tool, Excel, SQL & Sharepoint support

Knowledge, Skills, and Ability:
• Very strong communication skills with executives and ability to influence others
• Ability to gather, analyze and organize complex data, arrive at reasonable and carefully substantiated conclusions.
• Ability to present data and information effectively orally and in writing.
• Broad knowledge of business process techniques, models and tools (without a rigid commitment to a single approach) and the ability and willingness to apply them in a strategic and flexible manner.
• Strong leadership skills and the ability to function in a matrix-style organization with a strong action-oriented and collaborative culture.
• Ability to build and maintain effective relationships with business partners, clients prospects, subcontractors, and consultants.

Primary Skill Requirement
Bachelor's degree required; Experience in a technical role requiring Clarity PPM tool, Excel, SQL & Sharepoint

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