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Delivery Manager

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Vitamin T is currently in search of a Delivery Manager for our client in Metro Detroit. This is a long term role!

Delivery Manager

  • Independently represent Delivery Management on simple engagements and collaborate with group members on complex engagements
    • Develop proposals (in partnership with Account Strategy & Business Development)
    • Determine optimal capabilities and COEs for engagements (in partnership with Account Strategy & Business Development)
    • Establish ability to deliver to scope by identifying and securing participation of all engagement team members (in partnership with COE leads)
    • Scope and staff engagements in ways that ensure proper value and profitability
    • Continuously ensure we drive toward helping clients solve business challenges by being a steward of SID and watching for additional ways to support clients
    • Ensure consistent and excellent client service by advising on application of Delivery Excellence and account standards in all engagement communications
    • Exemplify Decision Intelligence by applying business acumen and curation mindset (e.g., frameworks for socialization, additional information to integrate) to all work
    • Partner with Engagement Management and Account Strategy & Business Development for communication about project status, key milestones, and delivering to client expectations
    • Lead planning and development of client workshops, partnering with Engagement Management and other COEs to flawlessly execute
  • Understand and act in accordance with Delivery Management processes and best practices
  • Manage development of and adherence to account standards (e.g., documentation, training, updating)
  • Possess basic understanding of all of Gongos' capabilities, including general understanding of each COE
  • Foster an internal network of connections and play role of conduit between various COEs
  • Build trust with clients by demonstrating understanding of business challenge and passion for helping solve it
  • Demonstrate ability to raise level of work with every new experience and challenge
  • Execute strongly on IMPACT pillars
  • Have strong presentation abilities, both internally and externally
  • Have effective skills in delegation, open communication, collaboration and attention to detail
  • Embody Gongos culture and HIPP core values
  • Mentor Decision Intelligence Associates on Delivery Management processes/best practices

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