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Dealership Process Consultant

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We are seeking experienced Dealership Process Consultants to work with large volume dealerships on process improvement, in both sales and fixed operations, around the Customer Experience. Must have extensive history working directly with dealership management and can demonstrate prior successes.

Identified candidates will utilize "Voice of Customer" data and dealership observations/interviews to improve customer experiences and grow customer loyalty. Action planning, training, and dealership follow-up visits will be required. Candidates will be accountable for meeting dealership performance improvement targets within their assigned area. Individuals must also be computer savvy, able to travel throughout a given territory and be responsible for multiple dealerships. Must also work with local Business Center and coordinate dealership meetings with field staff. Most important, the identified candidates must project genuine enthusiasm for "the Customer" and have the ability to cultivate that same passion within the dealerships they are working with. Making this connection with Dealership Management is key to the success of our customer experience initiative.


Requirements: Bachelor's Degree. 4+ years as a dealership Consultant focusing on customer experiences. Extensive training delivery experience, both live and virtual classroom. Extensive retail experience in automotive operations. Extensive experience in leading change management initiativesStrong conflict-resolution skills and the ability to manage difficult situations/conversation. Strong negotiator, motivator, self-disciplinedStrong communication skills, both oral and written. Ability to work in a team environment. Ability to Multi-Task and prioritizeDealership financial statement expertise. Forward Thinking. Previous dealership operations experience a plusDemonstrated training/facilitation experience. Ability to produce desired business resultsProficient in Microsoft Word, Excel, PowerPoint, SharePoint

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