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Dealership Process Consultant

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Aquent is currently in search of a Dealership Process Consultant for our Client in the Columbia, MD area.  This full-time contract role is ongoing, and does require the ideal candidate to travel up to 75%.

Duties / Responsibilities:

- Work with large volume dealerships on process improvement, in both sales and fixed operations, focused on the Customer Experience 

- MUST have extensive history working directly with dealership management and can demonstrate the ability to utilize the "Voice of Customer" to improve customer experiences and grow customer loyalty 

- Be responsible for action planning, training, and dealership follow-up visits 

- Meet dealership performance improvement targets within the assigned area 

- Must be able to travel throughout their assigned territory and be responsible for multiple dealerships, and work with local Business Center to coordinate dealership meetings with field staff 

- MUST have the ability to cultivate relationships and customer perspective within the dealerships they are working with, as making meaningful connections with Dealership Management is key to the success of our customer experience initiative


- Bachelor's Degree is required 

- 10+ years as a Dealership Consultant, in Training Delivery (both live and virtual) or Automotive Retail Operations experience 

- Experience in leading change management initiatives 

- Ability to manage difficult situations/conversations through negotiation, and motivation

- Dealership financial statement expertise is a plus

- Strong abilities in Microsoft Office 

How To Apply:

+ Click apply at the bottom of this page

+ Email a resume to Mark at (be sure to include your portfolio, URL, or samples of your work, if applicable)

+ Check out all of our current job openings at

+ Treat yourself. You've just applied for one of the most awesome opportunities you've ever seen!

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