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Data Steward

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The Data Steward plays a key role in supporting content management, by implementing and managing content quality processes, organization, and data governance. The Data Steward designs, implements, and enforces processes and services for data management, data integration, and data compliance.
S/He plans computerized databases, including definitions, structure, documentation, long-range requirements, operational guidelines and protection. The Data Steward ensures accuracy and completeness of data in master files and various tools, such as dictionaries. S/He establishes and maintains security and integrity controls. S/He formulates and monitors policies, procedures and standards relating to database management. S/He proposes and implements enhancements that will improve the performance and reliability of the system

Tasks and Responsibilities:
Design and document best practices for content entry. Map data flows to support business operations.
Document and maintain content definitions, ownership, and quality rules.
Monitor quality of content and make sure that quality issues are identified, documented, and prioritized. Train content contributors with a range of expertise on the importance of following good data-entry and management processes.
Act as gatekeeper, ensuring that all files are correctly named, tagged, and categorized before they are published.
Manage libraries and other compendia of sales, marketing, and support content.
Support product life cycle management of content.
Perform manual content conversion. Cleanse, enrich, and consolidate data.
Keep metadata tags and content filters up to date.
Perform regular content cleansing and audits. Report on trends in compliance and content health. Fix content issues.
Work with other departments to make sure that employees understand how to use the content-management system properly to drive best-in-class business practices.
Work with Marketing, Sales, and Support to identify content and process gaps.
Implement a regular closed-loop feedback method with stakeholders. identify and share content-management improvement opportunities.
Maintain user confidence and protect operations with confidential information.
Identify system improvements and work with CM team, technical representatives, and other stakeholders to implement and test.
Design processes and tools to make sure that content, taxonomy, and metadata are consistent between systems.

Skills:
At least 3 years experience working in a fast-paced, results-driven environment, while managing multiple projects concurrently.
Good project and time management skills and a demonstrated history of keeping things moving in the face of competing responsibilities.
Strong understanding of content management systems and business users.
Strong critical thinking, analytical, and quantitative skills.
Strong written communication skills and cross-functional relationship building. Good interpersonal skills for gathering input and persuading people to adopt standards, while sustaining working relationships.
Flexible about adapting standards to diverse user requirements and evolving needs of company.
Innovative ideas about making documents accessible and easy to maintain.
Focused on customer satisfaction.
Detail-oriented, conscientious, fast-paced, and motivated to drive change collaboratively.
Technologically savvy and quick to adopt new tools and processes.


Preferred Educational Background:
Bachelor’s degree, data management certification, or equivalent experience

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