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Data Migration Specialist

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The Hotel Migration Specialist provides support to hotel properties migrating over to the new client.

Responsibilities:

-Develop a base level understanding and the processes for connecting hotels
-Coordinate with Connectivity Partners on the migration of connectivity from one system to a new system
-Follow documented processes to migrate properties to new system
-Coordinate with Connectivity Account Managers, Market Management, Operations Support and Product teams to escalate issues of a technical and business nature
-Maintain status schedule of data completed, data in progress & data waiting to be processed
-Meet Key Performance Indicators in the areas of Productivity, Customer Satisfaction, Quality and Service Level Agreements


Requirements:
-2+ years in a heavily process focused customer support environment
-Good working knowledge of Microsoft Office and ability to run pre-defined SQL queries
-Excellent interpersonal abilities along with good oral and written communication skills
-A passion for customer service and above average patience and diplomacy
-Ability to work and thrive in a multitasked, fast paced environment
-Professional, “get it done” attitude and work ethic
-Conscientious, quick learner, adaptable, and strong team player with attention to detail
-Knowledge of the hotel industry a strong asset
-Ability to work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support
Knowledge of Salesforce desirable, but not required

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