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Data Collection Specialist

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Our massive eCommerce client is seeking a highly motivated data collection specialist to join our growing user research and data collection team. The ideal candidate will be flexible, detail-oriented, good with people, and comfortable working with participants in the field. This position requires the ability to work with minimal direction, the capacity to work quickly and be flexible while delivering high-quality results. Having an eye for process improvement is critical as they will look to the data collection specialists for input on how to evolve the collection processes.

Primary responsibilities:
-Work one-on-one with research participants by training and assisting them through the research process to ensure research objectives are met
-Manage data collection processes including securing testing materials, handling logistics, troubleshooting technical or process issues and providing daily report
-Own defined projects focused on improving parts of the data collection processes
-Work closely with user researchers to improve software usability and the participant experience

Basic Qualifications
-Bachelor degree required in a relevant field
-A high level of professionalism, integrity, and discretion in handling confidential information
-Ability to work well with people at all levels inside and outside the company
-Excellent communication, interpersonal and problem solving skills
-Willingness to roll up your sleeves to get stuff done, support several projects at one time, and to accept reprioritization as necessary
-Comfortable working with technical equipment
-Ability to deliver high-quality work within tight timelines
-Ability to follow through, work independently and take ownership of assigned responsibilities
-Strong organizational skills and the ability to multi-task effectively
-A good sense of humor, a positive attitude and great team work skills are a must
-Ability to work in the field locations (greater Cupertino, CA area) the majority of the time and travel between field locations as needed
-Availability nights and weekends for on-call work as needed
-Ability to lift up to 15 lbs

Preferred Qualifications
-Degree in Education, Linguistics or Languages, Human Factors, Psychology, Market Research, HCI
-Experience with speech and language data collection and processing
-End-to-end, hands-on experience with all aspects of data collections (recruiting, moderation, analysis, reporting)
-Experience moderating a 1:1 session with users independently in the field
-Experience moderating sessions with participants of different age and demographics is a big plus
-Consumer electronic research experience
-Experience in customer service

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