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Customer Support Agent

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This social media company's mission is to make the world more open and connected. This team contributes directly to this mission by connecting every business in the world with their customers and enabling them to authentically represent their brand on their platform. They succeed when they help customers grow their business and connect users to the content that matter to them.

This position will be challenged with having to balance the day-to-day service/support of customers, while also identifying innovative ways to solve problems upstream and scale operations. Ideal candidates will have an appetite for scaled operations, a high comfort working with cross-functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies. This is a 6 month contract with the opportunity to review up to 11 months assuming business need and located in Austin, Texas.

Responsibilities:
• Review inbound customer requests for policy and quality compliance
• Provide and maintain high quality operational support to external customers to ensure company is the premier platform for business
• Maintain high levels of efficiency when working on inbound requests
• Partner with local teams to identify user problems at scale and provide insights to improve efficiency and user experience
• Identify trends and develop solutions to optimize team workflows and scale our operations

Skills:
• 0-3 years of diverse experience in scalable operations or service/sales role
• Strong problem solving and analytical skills; knowledge of SQL (or equivalent) and strong Excel skills preferred
• Highly effective at interacting with internal and external customers and serving as a subject matter expert
• Experience leading and supporting multiple initiatives, with minimal guidance, to implement change and process improvements
• Self-motivated and able to thrive in a constantly changing environment
• Excellent written and verbal communication skills
• High energy, passion, and good sense of humor
Education:
BA / BS degree

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