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Customer Support Agent

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Online Operations’ for this top social media company has the mission to continuously improve the health of their products while providing high quality support to customers. Those who join the team are passionate about solving complex problems. We need self-starters who strive to ensure the best possible experience interacting in real-time with the users.

We are looking for people passionate about helping others and delivering exceptional user experience.
This role requires team-oriented professionals who are extremely motivated.
This team drives high performing initiatives that thrive on problem solving, amazing online research, excellent communication, and an attitude for going above and beyond.
This is a Contract based position located in our Menlo Park office.

Responsibilities:
-Find creative ways to identify, assess and solve open-ended problems within a given high-level framework
-Triage requests using excellent judgment in a timely manner
-Support users in real time 1:1
-Strong communication skills, including writing skills and complete command of English grammar and mechanics
-Become an expert, have a strong ability to offer confident recommendations, and embody curiosity and resourcefulness
-Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software
-Ability to remain cool under pressure and effectively multi-task while maintaining an exceptional level of quality
-Contribute to create Best Practices methodology by giving timely and appropriate feedback that will result in product improvements and efficiency gains
-Ability to work in a high performance team environment. Engage with other team members to ensure consistency across team members
-Comfortable working in a fast-paced start-up environment
-Identify tool and process efficiency gains with an analytical perspective

Requirements:
-1+ years of experience in tech, hospitality, concierge, executive assistants, or service industry desired
-Previous tech experience would be a plus
-Previous unconventional or web-based customer service experience a plus
-Flexibility in working odd hour shifts – weekends, nights, etc.

Education:
Bachelors Degree preferred but not required for equivalent experience.

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