These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Customer Service Representative Tier 1

0 people like this description

Customer Service Representative Tier 1

Bill Rate: $28.00

Position Overview:
The Customer Service Tier 1 role provides support to properties migrating to Expedia Hotel programs.

Responsibilities:
-Develop a base level understanding of the Expedia's processes for connecting hotels
-Coordinate with Hothelp, Connectivity Account Managers, Market Management, Operations Support and Product teams to escalate issues of a technical and business nature
-Maintain status schedule of data completed, data in progress & data waiting to be processed
-Meet Key Performance Indicators in the areas of Productivity, Customer Satisfaction, Quality and Service Level Agreements

Requirements:
-2+ years in a heavily process focused customer support environment
- Excellent Excel skills - Key Commands +
-Good working knowledge of Microsoft Office and ability to run pre-defined SQL queries
-Excellent interpersonal abilities along with good oral and written communication skills
-A passion for customer service and above average patience and diplomacy
-Ability to work and thrive in a multitasked, fast paced environment
-Professional, “get it done” attitude and work ethic
-Conscientious, quick learner, adaptable, and strong team player with attention to detail
-Knowledge of the hotel industry a strong asset
-Ability to work in a technical 24/7 environment in either 1st, 2nd, or 3rd shift support
Knowledge of Salesforce and Basecamp, desirable, but not required

These job descriptions are examples. Looking for work?

Find JobsFind Jobs