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Customer Service Representative

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This customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. 

Job Responsibilities: 
-Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. 

- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. 

- Refer unresolved customer grievances to designated departments for further investigation. 

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 

- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. 

- Solicit sale of new or additional services or products. 

Skills: 
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. 

- Ability to work independently and manage one's time. 

- Ability to accurately document and record customer/client information. 

- Previous experience with computer applications, such as Microsoft Word and PowerPoint. 

Education/Experience: 
- Bachelor's Degree 
- 5-7 years customer service related experience required. 
 

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