These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Customer Service Representative

0 people like this description

Aquent's Fortune 500 retail client is looking for a Customer Service Representative to work a 6 month contract onsite in Richfield, MN.  

This role is on the Vertical Operations Team which provides solutions for B2B eCommerce customers.

Project Description: 
The organization's largest transactional and revenue eCommerce accounts are supported on the Vertical Operations Team consisting of about 30 accounts that are primarily holiday driven so about 50% of the revenue and transactions for the year are done in November and December.

Responsibilities: 

  • Order Placement
  • Customer Service
  • Cross Functional work
  • Post Order Support
  • Helping manage email boxes to meet customer Service Level Agreement (SLA) times. 
    • Inquires include return submission, order placement, inventory concerns & general questions.
  • Helping with system integrators including manually going into the integrators for Invoicing, Shipping Confirmations and Tracking Confirmations. 

Skills Overview: 

  • 1-2 years of data entry or customer service experience 
  • Microsoft Office (Word, Excel, and Outlook) 
  • Ability to work with teams, adaptability and verbal communication skills.

Preferred: 

  • Fortune 500 experience in a data entry or customer service experience 
  • Previous retail corporate experience 
  • Advanced Excel knowledge 

These job descriptions are examples. Looking for work?

Find JobsFind Jobs