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Customer Service Rep - Junior - (3538775)

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Our client, who is one of the iconic Fortune 500 Fashion brands is looking for a CSR with the below requirements. Please apply if you're interested.

TITLE: Customer Service Consultant I
DEPARTMENT: Operations
REPORTING TO: Supervisor, Customer Service
GENERAL SUMMARY: Responsible for providing superior customer service via phone to customers. The Customer Service Consultant is also responsible to meet service and sales goals for company's online brands.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
• Manage customer inquiries by providing product information and processing orders.
• Ensure a superior customer experience that fully supports the Gap Inc. brand promises.
• Possess exemplary customer service skills.
• Ensure timely, one-call resolution with customers.
• Utilize suggestive sales techniques to meet established targets
• Demonstrate conflict resolution and interpersonal communication skills in order to help deescalate customer issues while remaining empathetic in tone and demeanor.
• Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
• Comfortable working in a team focused environment.
• Flexibility and adaptability to rapid change.
• Initiate and maintain professional communication.
• Maintain motivation, identifying personal strengths and opportunities and work with supervisor to develop career enhancing skills.

ORGANIZATION RELATIONSHIPS: Interact with all levels of the leadership team, business partners and peers.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:
• Strong PC skills including internet and windows-based applications
• Knowledge of apparel and fashion terminology
• Strong verbal communication skills
2) Minimum educational level:
• High School Diploma or GED equivalent.

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