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Customer Relationship/Marketing Manager

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We are looking for a Customer Relationship Manager for a 6 month assignment in the North Suburbs. Overall this individual will be responsible for assisting with campaign execution for marketing base sales initiatives. This individual will be primarily responsible for the maintenance and execution of overall marketing strategy for the department and must be detail oriented, able to work in a faced paced environment and juggle multiple projects at once. This individual must have previous experience in managing creative development process with an internal or external agency supporting a major brand, or strategic program.

Key Responsibilities are as follows -

1. Creative Strategy:
- Responsible for creative development of multi-channel marketing efforts from conception through completion within direct mail, email, customer service and online channels
- Submit job requests (creative briefs) to internal/external creative agencies
- Act as lead liaison to communicate strategy and vision for creative development
- Route creative for feedback to all stakeholders including legal
- Coordinate with internal production department to secure print vendor and schedule creative art release
- Approve proofs and sign offs to ensure accurate communication of offers in creative
- Keep track of major milestones and ensure creative process is in line with established due dates
- Ensure creatives are within legal compliance
- Maintain creative testing calendar and facilitate test prioritization
- Schedule and lead meetings with business partners and stakeholders
- Think out-of-the-box to identify innovative incentives, programs, and communications that enhance the Cardmembers' experience and increase loyalty

2. Campaign execution:
- Create monthly direct mail and email campaign grids in web-based campaign management tool
- Set up promotions in the Pitstop and CMP database (promotion management tools)
- Schedule meetings with business partners to review and finalize grids
- Make changes and updates to grids as needed

3. Participation and execution of ad-hoc projects as needed
- Attending natural work group and cross functional meetings
- Performing miscellaneous tasks as needed to support ad-hoc projects including reporting in Excel, developing PowerPoint presentations/slides, filing of samples, updating approval repository

Sound like the right fit for you?! Apply today!

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