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Customer Reference Writer

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Looking for new college grads with Journalism degrees for long term contract with Fortune 500 Tech company in San Francisco!

The role reports to the Senior Director, Strategic Tools & Stories. We are a fun, creative, collaborative, and energetic team. Our goal is to deliver inspirational, engaging & empowering stories, assets & tools across a variety of media that help our employees, partners and customers share and communicate their success and best practices.

The role is a key portfolio management function that helps us align to our major stakeholders to source, create & catalog quality customer success stories on a regular cadence across industries, products, and other specialized topics. The role is expected to contribute in the following areas:

• Stories & References: Capture, curate, package and promote stories for educational purposes, as well as to help our customers & prospects connect with other successful customers who exemplify best practices and innovation in their markets.

• Creation & Production of Assets: Build in-depth and educational case studies, further develop multimedia programs and technology applications to help our reps sell better, and help our Service & Support organization deliver unparalleled customer success.

• Delivery of Content: Continuously curate Customer Stories content, and ensure that these stories & assets are delivered to new and diverse viewing channels

Day-to-Day Responsibilities:

Work as a liaison between customers, partners internal stakeholders to source and manage customer references and peer-to-peer connections.

Engage customers and our own sales & delivery teams in a journalistic process to capture stories and develop insights that help us better sell & service our customers

Work cross functionally with internal sales, service and partner communities to crowdsource, prioritize, document, package and promote a healthy pipeline of fresh stories that reflect the trends in our customers’ successful use of our technology

Help the greater team imagine, develop and deliver enablement assets, tools and programs including case studies, playbooks, story campaigns, ePublications, technology applications for delivery, etc.

Desired Skills / Qualifications:

Superb written and other communication skills

Degree in journalism, creative writing, business or technology. Cross-discipline studies preferred from a top-tier university.

Fluency in one or more foreign language skills a major plus, particularly with translation experience.

Creative mind with tactical execution and project management capabilities.

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