These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Customer Operations Associate

0 people like this description

Our client, a Global eTailer is looking for a Customer Operations Associate!

In this exciting role, you will support the Customer Operations Team to ensure timely, efficient communications and action plans for mass impacting issues. Additionally, will work on one off requests from internal and external partners, and will also perform other tasks focused on improving the customer experience. This is a temporary position with a targeted end date of end of January 2016.


A Glimpse into the Day in the Life:
1. Customer Mail Merges (25%)
• Research customer impacting issues.
• Work with cross functional groups including Fulfillment, Customer Advocacy, Merchandising, Engineering, PR, Legal and Creative to understand and resolve issues.
• Prepare mail merge files – requires extreme focus and attention to detail.
• Ensure mail merge was sent correctly, and monitor customer replies.
• Upload comments in mass to affected customer accounts
• Issue eGiftCard compensation as situations require
• Deliver written executive recap including the magnitude of issue (e.g. customer, order, and financial exposure) and root cause and resolution

2. Other (75%)
• Own monitoring, reassigning, labeling, and managing resolution with cross functional partners for customer issues escalated through our Manager Escalation process
• Escalate trends to the team in order to get ahead of mass impacting issues
• Resolve adhoc customer issues.
• Document background on customer issues by adding comments in Avocado.
• Assist with customer service adjustment inquiries from the Customer Advocacy team.
• Support the Order Management and Transportation teams with 'one-off' customer issues.

These job descriptions are examples. Looking for work?

Find JobsFind Jobs