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Customer Experience Specialist-online store

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We are recruiting for our Client for the temporary position , 6 months to begin with, for the position of Customer Experience Specialist - Universal Storefront Production

To fuel our Client’s continued growth, we are seeking a passionate e-commerce Customer Experience Specialist to help drive best-in-class execution and enhance the online experience. The candidate must be self-motivated, providing review of copy for all product content, including product descriptions, promotions, and banners based on the style guides. The candidate needs to be quick learner with the technical capability to work in a complex Content Management System (CMS). This is a great opportunity to work with a dynamically growing online business, shaping the standards for content and site excellence.


Job Duties and Responsibilities
As Customer Experience Specialist, your core responsibilities will include:
• Starting from referral site, navigate the end-to-end customer path while observing and logging issues with the overall customer experience.
• Review copy for all product content including product descriptions, promotional messaging, and banners based on the Store style guides.
• Capture issues found in the database, resolve content updates/write copy immediately within the CMS system.
• Where appropriate, triage issues with appropriate stakeholders and push through to solution while improving the customer experience.
• Engage with and provide clear communication to stakeholders on progress and summary of issues found on weekly basis.
• Data capture and analyze issues found to determine top trends. Identify recurring issues to push for root cause fixes.
Basic Qualifications
• experience, ideally, with a background in e-commerce, site merchandising, and marketing.
• Fluency in applicable language with a deep understanding of the nuances relevant to the local ecommerce market - UK (English)
• Preference Native language
• Strong proofing, editing, and grammar skills in required language.
• Content Management System (CMS) experience and knowledge of HTML required.
• Ability to assess priorities and navigate organizations to get fixes implement.
• Self-starter and a proactive problem solver with an ability to achieve results
• Comfortable working in a fast-paced constantly changing environment
• Excellent written and verbal communication skills

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