Customer Experience Executive (Fintech)
A brand new opportunity is now available for a Customer Experience Executive to join my Client who is pioneering Fintech industry! This hugely profitable business is the leading Digital Challenger to Banks and are showing no signs of stopping. There are huge plans for 2018/19 so there will be lots of opportunities to grow with the business.
In this role you will work closely multiple teams at any given moment, including the wider Marketing and Operations teams which will give you the experience of building relationships with key stakeholders and also an opportunity to further develop your knowledge of how a growing FinTech business operates.
Duties and Responsibilities (to name a few):
- Responsible for identifying potential areas that need improvement in the customer journey and implementing the changes
- Review and reply to customer interactions through Social Media channels
- Monitor online sites
- Manage escalated customer incidents through to completion with the support of the the relevant servicing teams
- Gather customer feedback by creating and issuing customer surveys and then analysing the results. A Strong background in this area would be hugely beneficial
- Review all social media touch points and analyse the data
- Creating and publishing customer experience and improvement reports
You will ideally possess the following skills and experience:
- Previous experience working in a customer focused environment
- A background in a customer facing role
- A background in a marketing or operational role
- Be a strong relationship builder as this will be a big part of your role with your colleagues, customers and key stakeholders
- Ability to work on multiple projects and meet deadlines
- Proficient in updating process and customer journey documentation
This is a great opportunity to work with a firm that has built up a superb name in the market over the past 10 years. If this sounds like you and you wish to know more about this role with a generous salary and superb benefits package, then apply right away!