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Customer Experience Designer

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Aquent's client, a large tech company headquartered in Mountain View, CA, is seeking a Customer Experience Designer for a 12–month assignment.

This project is for customer experience design mapping for client hardware. Goal is to highlight opportunities in current plans from the customer's perspective. The focus is on customer happiness, loyalty and retention for hardware products. Over the year, you will be working with the wider hardware organization to highlight opportunities and create customer experience journey mapping.

In this position, you will liaise with product teams to design and document the whole or incremental parts of the customer journey. Goal is to highlight gaps in current plans and show product teams their operational plans from the customer's perspective. Liaise with Instructional Design team to create ad hoc artifacts needed for the team. Work together with our Instructional design team: Develop templates, best practices and canonical artifacts for products (and other x-functional teams) to make customer journey design more straightforward and part of the product development process. This content will also be included in internal trainings on CX design.

Top 3 daily responsibilities
1. CX research
2. Content creation
3. CX mapping

Overall Responsibilities
- Deliver complex customer experience mapping highlight gaps in the CX flow

Minimum Requirements (required to be successful in the position)
- BA/BS in any field
- 3 Years + Visual design experience
- Ability to design complex mapping
- Google apps and the adobe suite

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